You are currently viewing CEOs: Here’s Why You Need Business Therapy for Change Management

CEOs: Here’s Why You Need Business Therapy for Change Management

Change is hard.

I often encounter CEOs who haven’t had a lot of access to big data. They’ve relied on manual processes and haven’t needed to come into the 21st century.

There’s always a positive energy that comes from my meeting with the C-suite, executive management, and people on the ground. We talk about the pain points they’re experiencing and show them graphically what their process looks like and how we could streamline it. From there, we can select enterprise tools to help them do their jobs better and collect more data for the data-informed decision-making process.

But when it’s time for the rubber to hit the road and actually make the changes, there tends to be a lot of angst. If the owner/CEO has been profitable to this point, why do they need to make an investment in fixing their technical debt? They go through a psychological process where they start bargaining, justifying why things are the way they are, and prolonging the inevitable when they’re faced with the uphill climb that is transformational change.

StarSpring has a long track record of successful change management and a lot of positive feedback behind us because we get to know your people and your business so incredibly well that we can actually help everyone go through the change. We work with the team(s) going through the change. Our change management folks actually learn how to do the thing that your team member is going to be doing and do it with them. We train the folks on the StarSpring team to walk in the shoes of your people because unlike most companies, we focus on people, not just tech.

But none of this will work if the CEO doesn’t help drive the changes. Change happens at all levels, and we need the CEO level on down to be super comfortable and on board.

With that comes some re-architecting of their own brain patterns to think and lead slightly differently. Any good CEO has leadership ability, empathy, interpersonal skills, and the mental strength to lead and understand people on an individual basis. But what they don’t have is a background on how to bring that together with the data they’re looking at, because they haven’t had it before.

I chuckle when I say it, but it’s true: when my team and I come in on these engagements, I often end up acting as a business therapist / life coach to the executives. I reassure them, coach them to get them mentally where they need to go, talk through issues with them, and help them shift to looking at things in a positive manner.

Because, listen, everyone giving you advice right now works for you and has ulterior motives. That’s not bad, it’s just true. I’m working with you as another CEO side by side.

That means I’m not going to sugarcoat things. Your success is my success. You need people who know what it’s like to be in your shoes and aren’t going to blow smoke up your ass – so stop using your own employees as therapy.

And it is critical that you get on board. Change management and making change stick happens at all levels. Top down, bottom up, across the board.

A lot of these businesses are already busy as hell, and StarSpring was brought in because there are bottlenecks everywhere and people are working their asses off with no time to do anything. Executives may feel like their people don’t even have time to absorb the change.

But letting people go on like they always have, completely stressed out and overwhelmed, doesn’t alleviate the issue. We can’t promise it will be completely seamless with absolutely no slow down, but this should have happened a long time ago, and it didn’t. So it needs to happen now.

If you’re a leader who knows they need to change but has trepidation about that change, let’s talk. When you know you need to make changes but mentally you need to get over the hurdle, part of it is talking to the right people who aren’t going to sugarcoat things (that’s where I come in,) and part of it is faith that even though it’s going to be hard, it’s the right thing.