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How Integrated Systems Support Customer Service

Want to know the secret ingredient for a bad day at the airport (besides severe weather and a pandemic)?

Outdated systems that leave your employees in the dark.

A recent experience with delayed, then canceled, flights really reinforced the need for integrated, updated software when things go terribly wrong.

In this case, the people behind the desk didn’t have the information they needed – or access to other employees who could come in and staff flights.

Great people on your team need great software to give out and receive necessary messaging.

For the rest of the story, and how better software could have helped, take a look at this video below.